Social Security Administration | Frequently Asked Questions | ||||||
www.socialsecurity.gov |
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Frequently Asked Questions related to this CD |
What is stored on this compact disc (CD)? |
The CD contains the documents and/or the multimedia files
you requested, an index page describing them, and some additional help files. |
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How do I view the documents I have requested? |
Go to the Document Index page and place the mouse pointer on the title of the document you want to view
and click the mouse button. Alternatively, you can tab to the links and
hit the ENTER key.
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How do I play the multimedia files I have requested? |
Go to the Document Index page and place the mouse pointer on the title of the document you want to play
and click the mouse button. Alternatively, you can tab to the links and
hit the ENTER key.
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What information is displayed in the header box of the Document Index page? |
The information in the header box includes the claimant's name, social security number, the claim types included in this case, and the date and time the compact disc was created.
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What do all of the sections on the bottom of the Document Index page mean? |
The page is designed to mimic an actual paper disability folder. Each disability folder has color-coded sections that hold different types of documents.Similarly, each section on this page has different types of documents. For example, the "yellow" section entitled Medical Evidence will contain documents relevant to that topic such as Medical Evidence of Record and Consultative Examination documents.
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Who is permitted to request documents to be burned onto a CD? |
Any person involved with the case may request a CD with the contents of a specific disability folder. Examples include the claimant, a representative payee, or an attorney.
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What browsers support reading the documents from the Document Index page? |
Every version of all modern day browsers should be supported.
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What kind of files are the documents? |
The paper documents are stored as TIFF files with the file extension of TIF and the multimedia files are stored as audio files with an extension of TRM.
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What is TIFF? |
TIFF is an acronym for Tag(ged) Image File Format. It is one of the most popular and flexible of the current public domain raster file formats.
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What is TRM? |
TRM files are multimedia files that are created by For The Record.
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What application can I use to view the documents? |
There are many image viewers available for viewing TIFF documents. See some examples of TIFF viewers in the Getting Started page.
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What application can I use to play the multimedia files? |
Use For The Record The Record Player for playing the multimedia files. Please take note of the minimum recommended systems requirements before downloading the player.
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What should I do if I clicked on a link to view an image and no image appeared? |
If you are unable to view the documents you should check the Viewing Documents section of the Getting Started page. |
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What do I do if I can only view the first page of any given document? |
Check that your TIFF viewer supports multi-page TIFF documents. If it does not, you will need to install one on your computer that does.
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